My friend, Jaime Donally, and I were out to lunch one day at a nicer restaurant where all the waiters and waitresses wear matching black uniforms and they give you fancy water in stemmed glasses. Our waitresses came up and took our drink order and when we asked for a few minutes she said, “I can give that to you but see that large group over there? If I don’t take it now you’ll have to wait.” I was a little surprised at her bluntness but considering Jaime and I were pressed for time, grateful that she warned us. We ordered our food, but we were slow and unsure, and she was clearly trying to hurry us along. I nearly told her what beautiful blue eyes she had (striking really) but she grabbed our menus away and sped off before I could. For the rest of the meal, we had to grab an alternative waiter to get the drinks she never brought and when we asked her to take the bills, she looked at them and walked away. Not knowing how to get our bills paid for, we ended up charging everything to our rooms. We never saw her again.
I’d be lying if I said that we weren’t turned off by the service and her attitude. It was a really nice restaurant. We were expecting extraordinary service.
We could assume that she was the worst waitress ever. It would have been easy to assume that she was not a very nice person. Or, we could assume that it was a couple hours out of her really bad day. It would be two very different ways to view the same situation which results in very different empathetic reactions.
What happened with the waitress isn’t much different than when we go into any other educational setting. Whether it’s us as teachers going to a professional learning opportunity, our students coming into our classroom, our parents sending their children to spend copious amounts of time with another adult (us), we all expect outstanding service. Yet, we sometimes judge people by their bad days. It’s so easy sometimes to focus on the negative, especially when what they do hurts us and we feel like we need to protect ourselves.
For example, how about that parent whose alarm didn’t go off and they run their child to school in their pajamas. Do we see the situation without knowing and think, “Yikes, wake up a little earlier and get your stuff together” or do we think, “Oh my gosh, I wonder if the alarm didn’t go off. That is the worst! Wonder if I can help get their child going?”
How about the co-worker that gets furious in a faculty meeting about a suggestion you make that seems relatively insignificant and you allow your irritation with the outburst to continue beyond the meeting, yet you didn’t know that she stubbed her toe trying to get to her two-year-old daughter that started throwing up that morning and she’s pretty sure it’s broken but didn’t have time to go to the doctor before work and she didn’t want to leave her students with a sub so she’s been hobbling around with the pain all day. Do you hold onto the irritation or go to her and ask if there is something up?